The modern consumer expects the 24/7 convenience of a self-service portal. Connecting with customers or partners is crucial to ensuring that your business succeeds.
Self-Service Portals
Utilising web and mobile channels, customers have easy access to information thereby driving engagement and increasing visibility of cross-sell opportunities.
We offer solutions that showcase your brand and offer real value to your customers and partners.
Portal Benefits
Information portals allow you to go beyond the call center and over several advantages:
- Customer or partner engagement and satisfaction
- Lower operational costs
- Cross-selling opportunities
- Additional marketing channels
- Around the clock access to information
- Increased service levels.
Implementation
Astratech provides end to end implementation of your portal requirements including:
- Portal creation including analysis, design, and development
- User experience consulting to ensure correct brand identity and usability
- Integration with back-end systems (CRM, line of business, financial, etc.)
- Tailored cloud or on-site hosting solutions
- Ongoing maintenance and support.
Broad Functionality
Astratech offers solutions that cover all the possible components of your portal:
- Web-based presence
- Optimized mobile engagement
- Content management
- Communication channels via email, SMS, and social media
- View statements, history, and other information
- Inquiries
- User profiles with data amendment (bank details, address, etc.)
- Authorization & business process workflow
- Customizable dashboards
- Business Intelligence: Reporting & charting
- E-Commerce
- Information & news
- Social media integration
- Secure and traceable access.
Technologies
- Rich web experience (HTML5)
- Websites (WordPress, Drupal, and Joomla)
- Mobile (iOS, Android, Windows Mobile, Mobi)
- Java, or Microsoft technology platforms.
- MySql, Microsoft SQL Server, MariaDB
- Php (Laravel, Codeigniter, and Symphony)